SonoAccess requires iPhone OS version 3.0 or better. To check your OS version, complete the following steps:

1. Tap Settings | General | About.
2. Look at the version number. If it is 2.2.x or earlier, you need to upgrade your iPhone OS before you can use the SonoAccess application.

The SonoAccess application supports the iPhone device standard single tap, double tap, and “pinch” motion to zoom in or out on any document, including case study PDF files, image files, or guide PDF files.

Yes. Use the Share button that displays after you finish viewing an item. When you share a SonoAccess content item, the share e-mail contains a link to a standard webpage that offers the following three options:

•  View the content item in SonoAccess on my device
•  View the content item on my PC
•  Go to the iTunes website to download SonoAccess

This message displays when the SonoAccess application detects the absence of or an error with your data connection. If you receive this message, your current location does not provide sufficient wireless bandwidth to access the SonoAccess application's download on demand features.

If your data connection is disrupted while the SonoAccess app is communicating with our servers, you may see this error message. Tap OK and continue using SonoAccess. If you continue to see this error, verify that you have a strong and stable data connection in your current location.

SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. Using 2G data connections to view SonoAccess videos is only viable in strong, stable signal areas.

To view SonoAccess content items on a personal computer, the recipient must have the following installed:

•    Videos - QuickTime 7.x or better browser plug-in
•    Images - A default JPEG image viewer
•    Guides - Apple Preview or Adobe® Reader®
•    Links - A default Web browser

Note: If your colleague or friend is using a PC on a corporate network, it is possible that the URL to the SonoAccess Web content storage location is blocked by a firewall.

SonoAccess is available from the Apple iTunes® store for iPhone® and iPod touch® devices. The device must have iPhone operating system (OS) version 3.0 (or better) installed; we recommend always using the most current iPhone OS version. Android is also supported and SonoAccess can be downloaded for this platform through the Google Play store.

Note: To check your SonoAccess version, tap the My Profile button, which is located on the blue title bar of the Coach tab. The version number is located in the upper right corner of the screen, below the title bar. For the best SonoAccess experience, please update your iPhone OS and SonoAccess app as new versions become available.