General

Can I upgrade my system's software?

Yes. Your Sonosite ultrasound system and transducer software is upgraded by using an upgrade USB drive supplied by Sonosite. For the latest upgrades to your ultrasound system, contact Technical Support.

How can I get more information about BioZ sensors and accessories?

BioZ products and accessories are no longer sold or supported as of May of 2018.

Were any Sonosite products affected by BlueBorne?

FUJIFILM Sonosite, Inc. ("Sonosite") is aware of the recent BlueBorne vulnerability and has diligently evaluated the potential impact on its ultrasound systems and operating software. After a thorough investigation, Sonosite has determined that the systems listed below are not affected by BlueBorne:

  • Sonosite Edge II ultrasound system
  • Sonosite SII ultrasound system
  • Sonosite X-Porte ultrasound system
  • Sonosite Edge ultrasound system
  • Sonosite NanoMaxx ultrasound system
  • Sonosite M-Turbo ultrasound system
  • Sonosite S Series ultrasound systems
  • Sonosite MicroMaxx ultrasound system
  • Sonosite Titan ultrasound system
  • Sonosite iLook ultrasound system
  • Sonosite 180 ultrasound system
  • Sonosite SonoHeart ultrasound system
  • FUJIFILM FC1 ultrasound system

The following system is shipped in a state that mitigates the BlueBorne vulnerability:

  • Sonosite iViz ultrasound system

The Sonosite iViz product has Bluetooth support present on the system but is shipped with Bluetooth disabled (default). Customers should be advised to leave the Bluetooth configuration of the product in its as-shipped state, which is disabled. Disabling Bluetooth mitigates the vulnerability.

Sonosite remains committed to the safety and security of its customers, any further questions can be directed to Sonosite technical support .

Were any Sonosite products affected by the WannaCry Virus?

No. For more details, see the Cybersecurity Alert - WannaCry Virus.

Sonosite PX

Can I use a different Sonosite stand with Sonosite PX?

The Sonosite PX stand was designed specifically for this ultrasound system. It is not compatible with other Sonosite ultrasound stands.

Can I use Sonosite PX off the stand?

Sonosite PX can be used off the Sonosite PX Stand. However, we recommend use with the stand. The stand provides the adaptable work surface, Triple Transducer Connect, a selection of input/output connectors, integrated transducer holders, and many other workflow efficiency features. If you are interested in a POCUS system for hand-carrying, please speak with your Sonosite sales representative for recommendations that fit your needs.

Do I have to pick and choose different modules for Sonosite PX?

Your Sonosite PX purchase includes the features, functions, and modes available with the system. You do not have to pick and choose options from a list other than the UX language.

Do I have to purchase a separate WiFi module for Sonosite PX?

Sonosite PX has integrated 2.4 GHz and 5.0 GHz depending upon your country bandwidth regulations. You do not have to purchase a separate plug-in module.

I already have PowerPark. Will Sonosite PX work with my existing dock?

PowerPark for Sonosite PX will work with existing docks (the part on the floor). The part on the stand base is unique to Sonosite PX and cannot be exchanged with a similar part from another Sonosite system. PowerPark provides a convenient, central location to park the ultrasound system while it charges for cordless use. Just park, click, and charge.

What Operating System does Sonosite PX use? Is it HIPAA compliant?

Sonosite PX operating system is Windows 10 IoT Enterprise 2019 LTSC. The operating system and services are hardened. The system meets Federal Information Processing Standards (FIPS) for Moderate security control selections per FIPS199, FIPS200, and NIST 800-53.

Why does Sonosite PX have both touch and physical controls?

Sonosite PX features a touch panel and physical buttons in response to feedback from real-world clinicians during interviews and focus groups. Touch panel improvements include workflow that is grouped by use, such as patient information, worksheets, and reports; and exam types optimized with the annotations and calculations needed to perform the exam. Frequently used functions such as gain, freeze, and save are designed to be at the fingertips via physical buttons. The buttons are uniquely shaped and grouped for recognition by touch, helping clinicians to keep their eyes on the monitor and the patient.

M-Turbo

How long should the battery on my M-Turbo last?

The battery on your M-Turbo ultrasound system should last up to 2 hours under ideal conditions and use.

S Series

How long should the battery on my S System last?

The battery on your S Series system should last up to 2 hours under ideal conditions and use.

180PLUS and SonoHeart Elite

My battery doesn’t hold a charge, is the 180PLUS/SonoHeart ELITE functioning correctly?

To isolate a charging or a battery problem, complete the following steps:

  • Charge the battery overnight to guarantee a full charge.
  • If it does not charge, the power supply (charger) is most likely at fault.
  • If it doesn’t charge completely, the battery contacts may be at fault.
  • Look inside the battery cavity for any obstruction or bent contacts.
  • If the battery loses it charge very quickly, the battery may be deteriorating and may need to be replaced. 
Why doesn’t the printer print when I use the Print button on the 180Plus/SonoHeart Elite?

Verify that the printer is selected by go into the Setup menu and selecting the printer you are currently using.

  • Make sure that you are using the remote cable and that you have it routed correctly. Three cables should be connected to the system: the AC power cable, the remote cable, and the video cable.
  • If you are not using the SiteStand, the remote cable (10 ft) should go from the system (remote control receptacle) to the back of the printer.
  • If you are using the SiteStand, the cable (1 ft) should go from the back of the SiteStand to the back of the printer. Verify that the SiteStand is plugged in and the printer is turned on.
Will SiteLink work on an older Sonosite 180PLUS ultrasound system?

The Sonosite 180 line of products and accessories are no longer sold or supported as of October 2016. However, if you press Function and i, and the displayed ARM version starts with 02 then SiteLink is compatible.

Titan

What if my TITAN Ultrasound system does not turn on?

The Sonosite Titan and accessories are no longer sold or supported as of March 2016.

Sonosite Synchronicity workflow manager

Can I use Sonosite Synchronicity workflow manager if I have a mix of ultrasound systems?

Yes, you can use Sonosite Synchronicity workflow manager with all Sonosite point-of-care ultrasound systems. You can also use Sonosite Synchronicity with a mix of point-of-care ultrasound systems from various vendors.

Does Sonosite Synchronicity workflow manager come with a warranty?

You can choose from three maintenance plan options with Sonosite Synchronicity workflow manager. Purchases require our Silver Maintenance Plan, or you may upgrade to a Gold or Platinum Plan. All our maintenance plans provide unlimited telephone inquiries, quality improvement updates and more - all from our in-house technical support team. Learn more about the Maintenance Plans.

How do I evaluate if Sonosite Synchronicity workflow manager is right for my facility?

The first step is to talk with a Sonosite expert by contacting our Sales team. They will work with you to determine if Sonosite Synchronicity workflow manager is right for your facility.

Our hospital has multiple locations. Can all of them use Sonosite Synchronicity workflow manager?

Yes, the Sonosite Synchronicity solution is scalable, from a single clinic to a whole hospital network, to meet your requirements for standardization, consistency, and compliance.

Common Questions

Do you also offer mountable ultrasound?

Yes. Sonosite offers both mountable and hand-carried ultrasound sytems. All of our systems, whether hand-carried or mountable, are all lightweight and very compact. You can quickly move from exam room to exam room in the clinic, or straight to the patient's bedside at the hospital, with the ultrasound system in hand. If you prefer a zero-footprint solution you can choose a wall-mounted option, to maximize space and operating efficiency in the examination environment.

How durable are your systems?

Our systems and transducers are built to exceed U.S. military specifications for durability, and they've been engineered to withstand a three-foot drop onto a hard surface. Reliability is part of our history.

How fast does a Sonosite system boot up?

In seconds. Sonosite hand-carried systems are ready to scan in 20 seconds from a cold start. It takes minutes for PC-based units.

What is Sonosite's warranty?

Sonosite has set an industry standard by offering a five-year standard warranty on our systems introduced since 2005 and our systems and Sonosite-manufactured transducers. We are able to base this warranty because of the historic reliability and durability of our products. Our proprietary technology and design have resulted in products that exceed military specifications for ruggedness and reliability; they've been engineered to withstand a three-foot drop onto a hard surface.

What makes Sonosite's image quality unique?

Advanced imaging features, such as SonoHD™ Imaging Technology, SonoMB® Multi-beam Imaging technologies, and Advanced Needle Visualization, provide striking contrast resolution and tissue differentiation, supporting complete diagnostic examinations and ultrasound-guided imaging procedures. Customized presets for individual clinical applications ensure that Sonosite systems offer the best image quality for each clinical specialty.

Will I spend a lot of time adjusting dials?

Sonosite has taken a leading role in making ultrasound systems easier to use compared to traditional ultrasound. Each of our ultrasound systems has an intuitive interface so you can focus on the patient, not the technology. For example, our proprietary technology automatically creates striking contrast resolution and tissue differentiation. The systems also offer customized pre-sets for individual clinical applications. The result? Easy-to-use, sophisticated systems that enable diagnostic exams and ultrasound-guided imaging procedures.