Tech Support
The SiteStand® most likely has a bent caster. To determine which caster is bent, lay the cart on its side and spin the wheels. Call Sonosite Technical Support at 877-657-8118 to request a free replacement caster.
Sonosite has set an industry standard by offering a five-year standard warranty on our systems introduced since 2005 and our systems and Sonosite-manufactured transducers. We are able to base this warranty because of the historic reliability and durability of our products. Our proprietary technology and design have resulted in products that exceed military specifications for ruggedness and reliability; they've been engineered to withstand a three-foot drop onto a hard surface.
We have repair parts and accessories for your Sonosite system available for overnight delivery, if necessary. Contact Sonosite Technical Support at 877-657-8118 to place an order. For more details, see our dealer support information.
Yes. Your Sonosite ultrasound system and transducer software is upgraded by using an upgrade USB drive supplied by Sonosite. For the latest upgrades to your ultrasound system, contact Technical Support.