If a connection is not established or images will not transfer, verify the following:

• You are using SiteLink™ 2.0 if your TITAN ARM version is 20.80.200.041 or lower.
• You are using SiteLink 2.1 if your TITAN ARM version is 20.80.201.023 or higher.
• SiteLink is running on a computer with Windows 2000 or Windows XP.
• The Sonosite ultrasound system is turned on.
• The Sonosite ultrasound system has a tight fit to the TITAN dock. The TITAN dock has AC power.
• The TITAN dock is connected to the computer using a USB cable.
• If your computer has USB 2.0 installed, the TITAN ARM version is 20.80.200.041 or higher.
• There are no other USB devices conflicting with your TITAN by removing all other USB devices.
• There are no programs conflicting with your TITAN by shutting down all other programs including programs in the status area to the right of the task bar.
• The TITAN driver is loaded by using the Device Manager.
• You have ended the exam by pressing the END EXAM button (located on the Patient Information screen). 

When the Sonosite ultrasound system displays the screen asking for a license key, you should call Sonosite Technical Support at 877-657-8118. To receive a license key, you will need to provide the following information that displays on the system information screen of your system, except for the name of the person installing the upgrade and the system serial number:

• Name of the person installing the upgrade
• System serial number (located on the back of your system)
• License update number
• ARM version
• PCBA serial number 

1.  Verify that the printer is selected.

• Go into the Setup menu.
• Select the printer you are currently using by pressing the Setup button, clicking on the Presets page, and then selecting the applicable printer from the list.

2.  Make sure that you are using the remote cable and that you have it routed correctly.

3.  Ensure the connections are correct on the back of the TITAN® dock.

• The RCA cable should be connected to the composite video connector (the display with a C in it).
• The printer remote cable (the mini-phone plug) should be connected to the printer jack (a symbol of a printer).

4.  Ensure the connections are correct on the back of the printer.

• The BNC cable should be connected to the video in connector.
• The mini-phone plug should be connected to the remote jack. 

To view SonoAccess content items on a personal computer, the recipient must have the following installed:

•    Videos - QuickTime 7.x or better browser plug-in
•    Images - A default JPEG image viewer
•    Guides - Apple Preview or Adobe® Reader®
•    Links - A default Web browser

Note: If your colleague or friend is using a PC on a corporate network, it is possible that the URL to the SonoAccess Web content storage location is blocked by a firewall.

If you do not have a good data connection when you select the document, the viewer will launch but the document will not display. Re-launch the document; if the white screen displays again, check your data connection.

SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. Using 2G data connections to view SonoAccess videos is only viable in strong, stable signal areas.

If your data connection is disrupted while the SonoAccess app is communicating with our servers, you may see this error message. Tap OK and continue using SonoAccess. If you continue to see this error, verify that you have a strong and stable data connection in your current location.

This message displays when the SonoAccess application detects the absence of or an error with your data connection. If you receive this message, your current location does not provide sufficient wireless bandwidth to access the SonoAccess application's download on demand features.

SonoAccess requires iPhone OS version 3.0 or better. To check your OS version, complete the following steps:

1. Tap Settings | General | About.
2. Look at the version number. If it is 2.2.x or earlier, you need to upgrade your iPhone OS before you can use the SonoAccess application.

The SonoAccess application supports the iPhone device standard single tap, double tap, and “pinch” motion to zoom in or out on any document, including case study PDF files, image files, or guide PDF files.