The SiteStand® most likely has a bent caster. To determine which caster is bent, lay the cart on its side and spin the wheels. Call Sonosite Technical Support at 877-657-8118 to request a free replacement caster.

To isolate a charging or a battery problem, charge the battery overnight to guarantee a full charge.

• If it does not charge, the power supply (charger) is most likely at fault.
• If it doesn’t charge completely, the battery contacts may be at fault. Look inside the battery cavity for any obstruction or bent contacts.
• If the battery loses its charge very quickly, the battery may be deteriorating and may need to be replaced. 

1. Record the information shown in ( ) on the display.
2. Reboot the system by turning it off and then on.
3. If the maintenance screen re-appears, contact Sonosite Technical Support at 877-657-8118.

The LED indicators on the front of the Sonosite ultrasound machine are non-linear and they indicate voltage instead of time. The LED indicators will go out at different intervals. To reach a full charge, charge the battery for one hour after the top LED indicator is lit or until the last LED indicator stays lit for 40 minutes. 

If possible, determine if the problem is with only one transducer or more than one transducer. Call Sonosite Technical Support at 877-657-8118 for repair services.

If a connection is not established or images will not transfer, verify the following:

• You are using SiteLink™ 2.0 if your TITAN ARM version is 20.80.200.041 or lower.
• You are using SiteLink 2.1 if your TITAN ARM version is 20.80.201.023 or higher.
• SiteLink is running on a computer with Windows 2000 or Windows XP.
• The Sonosite ultrasound system is turned on.
• The Sonosite ultrasound system has a tight fit to the TITAN dock. The TITAN dock has AC power.
• The TITAN dock is connected to the computer using a USB cable.
• If your computer has USB 2.0 installed, the TITAN ARM version is 20.80.200.041 or higher.
• There are no other USB devices conflicting with your TITAN by removing all other USB devices.
• There are no programs conflicting with your TITAN by shutting down all other programs including programs in the status area to the right of the task bar.
• The TITAN driver is loaded by using the Device Manager.
• You have ended the exam by pressing the END EXAM button (located on the Patient Information screen). 

When the Sonosite ultrasound system displays the screen asking for a license key, you should call Sonosite Technical Support at 877-657-8118. To receive a license key, you will need to provide the following information that displays on the system information screen of your system, except for the name of the person installing the upgrade and the system serial number:

• Name of the person installing the upgrade
• System serial number (located on the back of your system)
• License update number
• ARM version
• PCBA serial number 

1.  Verify that the printer is selected.

• Go into the Setup menu.
• Select the printer you are currently using by pressing the Setup button, clicking on the Presets page, and then selecting the applicable printer from the list.

2.  Make sure that you are using the remote cable and that you have it routed correctly.

3.  Ensure the connections are correct on the back of the TITAN® dock.

• The RCA cable should be connected to the composite video connector (the display with a C in it).
• The printer remote cable (the mini-phone plug) should be connected to the printer jack (a symbol of a printer).

4.  Ensure the connections are correct on the back of the printer.

• The BNC cable should be connected to the video in connector.
• The mini-phone plug should be connected to the remote jack. 

We have repair parts and accessories for your Sonosite system available for overnight delivery, if necessary. Contact Sonosite Technical Support at 877-657-8118 to place an order. For more details, see our dealer support information.

Within 24 hours, where delivery is available. Because our systems are built for durability in extreme situations, it’s rare that they fail to operate. However, should your system go down, we can get you a loaner the next day (depending on delivery).