How Do I View a Content Item?

How Do I View a Content Item?

Tap the item’s thumbnail image or title. If you have a strong 3G connection, documents, images, and links should open within a few seconds. Videos will take longer to load.

What Content Types Are Available in SonoAccess and How Do I Know Which Items Are Videos?

What Content Types Are Available in SonoAccess and How Do I Know Which Items Are Videos?

SonoAccess offers the following types of content, all of which can be shared with others:
  •  Videos – Scanning techniques, case studies, and product tutorials
  •  Documents – PDF case studies, reimbursement guides, and product quick start guides
  •  Images – Clinical image galleries
  •  Links – Links to relevant webpages
All SonoAccess videos have thumbnail images captured from the video. In SonoAccess version 1.1, documents, images, and links display by title only to visually differentiate them from videos (videos always have a thumbnail image in the title row). SonoAccess version 1.2 includes thumbnail images for all content, with visually distinctive thumbnails that make it easy for you to differentiate documents, images, and links from videos.

After I Tap a Video Title, How Do I Know That the Video Is Downloading for Playback?

After I Tap a Video Title, How Do I Know That the Video Is Downloading for Playback?

The Title row turns blue and an activity wheel displays to indicate the selected video is downloading to your device. The SonoAccess application uses progressive download technology over an international content delivery network to deliver the videos to you on demand. Look for the activity wheels in the title bar and progress bar on the video player for status of the download. The player automatically launches the video when it is ready.

How Long Does It Take Videos To Download?

How Long Does It Take Videos To Download?

SonoAccess videos use a high-quality Apple QuickTime® encoding to ensure that you can clearly see the sonographic images within in the video. Download speeds can vary from less than 5 seconds on Wi-Fi or a strong 3G signal, to an average of 15 seconds on 3G. Downloads on a weak 3G or a strong 2G connection can take up to 30 seconds or longer, in rare cases.

When I Try To Download SonoAccess, My Device Displays the Following Error: “Not Compatible. This Application Is Not Compatible with This iPhone.” What Does This Mean?

When I Try To Download SonoAccess, My Device Displays the Following Error: “Not Compatible. This Application Is Not Compatible with This iPhone.” What Does This Mean?

SonoAccess requires iPhone OS version 3.0 or better. To check your OS version, complete the following steps:
  1. Tap Settings | General | About.
  2. Look at the version number. If it is 2.2.x or earlier, you need to upgrade your iPhone OS before you can use the SonoAccess application.

How Do I Zoom In on a Guide or Image File?

How Do I Zoom In on a Guide or Image File?

The SonoAccess application supports the iPhone device standard single tap, double tap, and “pinch” motion to zoom in or out on any document, including case study PDF files, image files, or guide PDF files.

Can I Share SonoAccess Content with Colleagues or Friends Who Don’t Have an iPhone or iPod Touch Device?

Can I Share SonoAccess Content with Colleagues or Friends Who Don’t Have an iPhone or iPod Touch Device?

Yes. Use the Share button that displays after you finish viewing an item. When you share a SonoAccess content item, the share e-mail contains a link to a standard webpage that offers the following three options:
  •  View the content item in SonoAccess on my device
  •  View the content item on my PC
  •  Go to the iTunes website to download SonoAccess

I Received the Following Error Message: “SonoAccess Detects That You Are Not Connected to a Data Network. For Best Results, Please use 3G or Wi-Fi.” What Should I do?

I Received the Following Error Message: “SonoAccess Detects That You Are Not Connected to a Data Network. For Best Results, Please use 3G or Wi-Fi.” What Should I do?

This message displays when the SonoAccess application detects the absence of or an error with your data connection. If you receive this message, your current location does not provide sufficient wireless bandwidth to access the SonoAccess application's download on demand features.

I Received the Following Error Message: “Error Connecting with Server.” What Should I Do?

I Received the Following Error Message: “Error Connecting with Server.” What Should I Do?

If your data connection is disrupted while the SonoAccess app is communicating with our servers, you may see this error message. Tap OK and continue using SonoAccess. If you continue to see this error, verify that you have a strong and stable data connection in your current location.