How Do I Zoom In on a Guide or Image File?

How Do I Zoom In on a Guide or Image File?

The SonoAccess application supports the iPhone device standard single tap, double tap, and “pinch” motion to zoom in or out on any document, including case study PDF files, image files, or guide PDF files.

Can I Share SonoAccess Content with Colleagues or Friends Who Don’t Have an iPhone or iPod Touch Device?

Can I Share SonoAccess Content with Colleagues or Friends Who Don’t Have an iPhone or iPod Touch Device?

Yes. Use the Share button that displays after you finish viewing an item. When you share a SonoAccess content item, the share e-mail contains a link to a standard webpage that offers the following three options:

  •  View the content item in SonoAccess on my device
  •  View the content item on my PC
  •  Go to the iTunes website to download SonoAccess

I Received the Following Error Message: “SonoAccess Detects That You Are Not Connected to a Data Network. For Best Results, Please use 3G or Wi-Fi.” What Should I do?

I Received the Following Error Message: “SonoAccess Detects That You Are Not Connected to a Data Network. For Best Results, Please use 3G or Wi-Fi.” What Should I do?

This message displays when the SonoAccess application detects the absence of or an error with your data connection. If you receive this message, your current location does not provide sufficient wireless bandwidth to access the SonoAccess application's download on demand features.

I Received the Following Error Message: “Error Connecting with Server.” What Should I Do?

I Received the Following Error Message: “Error Connecting with Server.” What Should I Do?

If your data connection is disrupted while the SonoAccess app is communicating with our servers, you may see this error message. Tap OK and continue using SonoAccess. If you continue to see this error, verify that you have a strong and stable data connection in your current location.

My iPhone Is on a 2G (EDGE) Data Network. How can I Fix Videos That Download Very Slowly or Not At All?

My iPhone Is on a 2G (EDGE) Data Network. How can I Fix Videos That Download Very Slowly or Not At All?

SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. Using 2G data connections to view SonoAccess videos is only viable in strong, stable signal areas.

I Shared a SonoAccess Content Item and the Person I Sent It to Cannot View the Content on His/Her PC. Why?

I Shared a SonoAccess Content Item and the Person I Sent It to Cannot View the Content on His/Her PC. Why?

To view SonoAccess content items on a personal computer, the recipient must have the following installed:

  •    Videos - QuickTime 7.x or better browser plug-in
  •    Images - A default JPEG image viewer
  •    Guides - Apple Preview or Adobe® Reader®
  •    Links - A default Web browser

Note: If your colleague or friend is using a PC on a corporate network, it is possible that the URL to the SonoAccess Web content storage location is blocked by a firewall.

How do I obtain repair services?

How do I obtain repair services?

If your Sonosite system, transducers, or stand requires repair services, contact us at 877-657-8118. We can check the warranty status of your system, help troubleshoot problems, and arrange for repair services and a service loaner if necessary.