SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. Using 2G data connections to view SonoAccess videos is only viable in strong, stable signal areas.

If you do not have a good data connection when you select the document, the viewer will launch but the document will not display. Re-launch the document; if the white screen displays again, check your data connection.

To view SonoAccess content items on a personal computer, the recipient must have the following installed:

•    Videos - QuickTime 7.x or better browser plug-in
•    Images - A default JPEG image viewer
•    Guides - Apple Preview or Adobe® Reader®
•    Links - A default Web browser

Note: If your colleague or friend is using a PC on a corporate network, it is possible that the URL to the SonoAccess Web content storage location is blocked by a firewall.